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FAQ Homeowners/Investors

– How much is your management fee?

Our management fee is a percentage of the rental revenue and it ranges from 15% to 20% depending on market analysis and property location. Please contact us to get a personalized proposal.

– What’s included in your management fee?

Managing your home is much more than answering to guests and coordinating cleaning. Right from the beginning, our fee will include the following: personalized plan of action, professional listing setup, professional staging and photography, and marketing. 

The Management Fee will also include:

  • Regular inspections and maintenance FREE OF CHARGE! Unlike other management companies, we won’t charge you every time a handyman visits your property. Our Twinity technicians in your local market are equipped to handle a wide range of tasks, from fixing a broken faucet, to fixing furniture, to patching and painting walls. Yes, you heard it right—this service is included in your Management Fee.
  • Smart pricing optimization that adjusts with the market and helps you stay ahead of the competition. Unlike other companies, we closely monitor and update pricing on a daily basis to maximize your nightly rates and occupancy.
  • Professional cleaning, linen management, and restocking of guest supplies after every stay. Our cleaning personnel undergo extensive training on our systems and processes. Unlike other management companies that rely on cleaning companies that send different cleaners every time, we assign a dedicated cleaning team to your home. The same team always cleans your home, which leads to a higher level of commitment, consistency, accountability, and performance.
  • Best rates and quality on specialized repairs. We have an established network of experts who provide us with preferential pricing and priority service. This includes AC techs, plumbers, electricians, and more. We don’t hire expensive companies you find through a simple Google search. 
  • Dedicated management team
  • Professionally designed listing with limitless exposure. Our team will create and set up your personalized listing, making it visible on major booking channels and on
  • Staging and photography. We understand the importance of captivating visuals for a successful listing. Before taking new professional photographs, we will carefully prepare and stage your property.
  • Property managers and virtual assistants (VAs) are available 24/7 to provide continuous support to guests. Our overnight team not only assists guests with late-night emergencies but also ensures compliance with house rules while you sleep.
  • Guest screening and damage coverage.
  • Personalized home guidebook for guests, enhancing their overall experience. The guidebook includes recommendations for local restaurants, attractions, and more.
  • Tax collection and remittance.
  • Homeowner support 24/7. We won’t take years to reply to an email and you won’t have to navigate through layers of management. With Twinity, you communicate directly with the person in charge of your property.
  • And much more!

For full details on what you’ll get with Twinity, please reach out to us!

– What other services Twinity offers?

Apart from fully managing your home and providing a complete hands-off experience, we can help with the following:

  • We can take care of the design, furnishing, assembly, organization, and staging of your home, ensuring it is market-ready in a matter of weeks. If we have furniture available in our warehouse, we can furnish your home for FREE! Terms and conditions apply.
  • Our expertise extends beyond vacation rental management services. If you’re looking to upgrade your flooring, bathroom, kitchen, or tackle any other home projects, we are here to assist you.
– Who will oversee my property?

You will be assigned a team of property managers who will oversee the bookings, housekeeping and ongoing maintenance of your home. We are a team of dedicated individuals and you can contact us 24/7 for any questions/concerns on your property.

– How do you prevent parties?

We have a strict “no-party” policy in all of our managed homes. Guests are made aware of this and must agree to it during the reservation process. We also use cameras outside of homes and noise monitoring devices inside of homes, which allows us to monitor movement outside or noise inside. This lets us intervene if there are signs of people gathering or high noise levels so we can prevent them from starting in the first place.

– Can I view my bookings online?

Yes, all homeowners will have a portal in which they can login and have real time access to their reservations.

– When do I get paid?

By the 10th of the month, you will receive a financial statement for the prior month, detailing revenue, expenses, and profit. You will also receive receipts for repairs or supplies, if any. You will be paid via ACH transfer.

– Can I do my own housekeeping?

No, we maintain a high standard of cleaning and need to ensure all guests are provided with that same standard. For this reason, we have extensive training for our cleaning personnel, who will follow our systems and processes.

– Do I need to take care of maintenance of the home?

No, Twinity will handle all maintenance efforts and other vendors for your home. For major repairs or more specialized maintenance, we will need your authorization, but for minor repairs we won’t bother owners. We will also coordinate with vendors for ongoing services such as lawn care, pool maintenance, pest control, etc.

FAQ Guests

– How do I book a property with Twinity – Luxury Rentals
Booking a property with us is easy! You can browse our properties and book directly on our website. Alternatively, you can contact us to speak with one of our Guest Support specialists who can help you find the perfect home for your needs.
– Can I book through other channels?
Yes! You’ll find our listings on major booking channels such as Airbnb,, and VRBO. However, please be advised that in these channels, you will pay an additional service fee.
– What are the check-in procedures?
Check-in details are sent via email or platform message 24 hours prior to your check-in. If you have any questions related to these instructions prior to receipt of the details, please contact our Guest Support team.
– What is the check-in/check-out time?

Check in: 4:00pm
Check out: 11:00am

Early check-in/late check-out may be granted, when possible. Please ask our Guest Support team about it and we’ll give you a definite answer. Also, check-in is contactless, so it is available any time after 4 pm if needed.

– Are there any booking fees?

No, we don’t charge any booking fees when you book directly through our website. The price you see on our website is the price you pay for your stay. However, please note that we do charge a cleaning fee and a small processing fee. You will also be required to pay a fully refundable deposit of $250.

– What is included in the rental rate?

Every booking comes with a starter supply of household essentials such as toilet paper, paper towels, soap, and shampoo. We also provide linens and towels for all beds and bathrooms. We also provide a fully stocked kitchen. Normally, what you see in the property pictures is what you get. Please refer to the property listing or contact us for more information.

– What is your cancellation policy?

When a reservation is eligible for a full refund, we will refund everything to the Guest, except the Processing Fee. If a reservation is booked more than 30 days before check-in/Start Date, the Guest will receive a full refund for cancellations made at least 14 days before check-in/Start Date. Otherwise, the Guest will not get a refund. If a reservation is booked fewer than 30 days before check-in/Start Date, the Guest will receive a full refund for cancellations made within 48 hours of booking and at least 14 days before check-in/Start Date. After that, 50% refund if the Guest cancels at least 7 days before check-in/Start Date. Otherwise, they will not get a refund. If a reservation was made through a booking platform such as Airbnb, VRBO,, etc., the cancellation policy that was assigned to the reservation by the booking platform will prevail over the cancellation policy presented in this Agreement.

– Is there a minimum stay requirement?

Depending on how far out you book, weekdays and weekends might have a 2-day minimum stay. However, most of the time, our properties can be rented nightly, especially during the off-season. Please refer to the property listing or contact us for more information.

– Are pets allowed in your properties?

Most of our properties are pet-friendly so you’re welcome to bring your furry friends. We do charge a pet fee of $75 (plus taxes) to account for additional cleaning required after your stay. Please refer to the property listing or contact us for more information about our pet policy.

– Do you offer travel insurance?

We highly recommend purchasing travel insurance in case of unexpected events or emergencies. We do not offer travel insurance for guests.

– What should I do if I have a problem before, during, or after my stay?

Our team is available 24/7 to assist with any problems that may arise during your travel experience. We provide a contact number for emergencies and encourage guests to contact us with any issues, big or small. If you have any additional questions, please don’t hesitate to contact us. We’re always happy to help!